1. Cookies

UWAY uses “cookies” to track usage patterns, traffic trends and user behaviour, as well as to record other information from the website. For certain services provided on this website, cookies allow UWAY and/or its group companies/affiliates to save information locally so that you will not have to re-enter it the next time you visit. Many content adjustments and customer service improvements are made based on the data derived from cookies. The information we collect from cookies will not be used to create profiles of users and will only be used in aggregate form.

2. Personal Use

Your use of the materials included on this site is for informational and shopping purposes only. You agree you will not distribute, publish, transmit, modify, display or create derivative works from or exploit the contents of this site in any way. You agree to indemnify, defend and hold harmless UWAY for any and all unauthorized uses you may make of any material on the site. You acknowledge the unauthorized use of the contents could cause irreparable harm to UWAY and that in the event of the unauthorized use, UWAY shall be entitled to an injunction in addition to any other remedies available at law or in equity.

3. Feedback and Submissions

You agree you are and shall remain solely responsible for the contents of any submissions you make, and you will not submit material that is unlawful, defamatory, abusive or obscene. You agree that you will not submit anything to the site that will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s).

While we appreciate your interest in UWAY, we do not want and cannot accept any ideas you consider to be proprietary regarding designs, product technology or other suggestions you may have developed. Consequently, any material you submit to this site will be deemed a grant of a royalty free non-exclusive right and license to use, reproduce, modify, display, transmit, adapt, publish, translate, create derivative works from and distribute these materials throughout the universe in any medium and through any methods of distribution, transmission and display whether now known or hereafter devised. In addition, you warrant that all so-called “moral rights” have been waived.

4. Order Processing

Orders will be delivered on first come first serve basis and submitting your order here, does not confirm the order. Our Store representative will give you a call to confirm your order. Your order will be delivered only on full payment of the order amount through online payment . The delivery of your order is subject to availability of delivery slots and stocks at the store.

5. Payment, Delivery, Returns/ Online Purchase Policy

Welcome to www.uwayhealth.com, an online platform of UWAY in India. The terms and conditions contained herein along with the Privacy Policy and Agreement regulating our relationship with regard to the use of www.uwayhealth.com by you.

You are advised to read this Agreement carefully before entering into a transaction on www.uwayhealth.com. If you accept this agreement, it will be a legally binding agreement between you and NBL (for shopping on www.uwayhealth.com).

Your visit to this website is subject to this Payment, Delivery and Returns Policy and Terms and Conditions and our Privacy Policy available here on this website.

This website www.uwayhealth.com is operated by UWAY, an India based company incorporated under the Indian Companies Act of 1956 . The policy is issued by UWAY. By placing an order on this site you are entering into a purchase/sale transaction with UWAY.

The terms and conditions are enumerated as follows

6. Definitions

“Agreement” means the terms and conditions as detailed herein including all schedules, appendices, annexure, privacy policy and will include the references to this Agreement as amended, supplemented, varied or replaced time to time.

7. Eligibility

You represent and warrant that you are competent and eligible to enter into a legally binding agreement and have the requisite authority to bind the other party to this Agreement. You shall not use this Site if you are not competent to contract under the applicable laws, rules, and regulations.

8. Term

This Agreement shall continue to be in full force and effect for so long as you are using the site. The site provides the online shopping plat wherein the Users can purchase/buy the products and services listed on it pursuant to the terms and conditions set forth below. By clicking on the “Proceed to Payment” button, you are agreeing to use the Services in a manner consistent with and abide by the terms and conditions of this Agreement, our Privacy Policy, and with all applicable laws and regulations.

9. Termination

Either User/ You or UWAY may terminate the agreement at any time, with or without cause. However, UWAY reserves the right, in its sole discretion, to terminate your access to the products and services offered on the site or any portion thereof at any time, without notice.

10. Modification of Terms and Conditions

UWAY may at any time modify the terms and conditions contained on the Site without any prior notification to you. You can access the latest version of the Terms and Conditions at any given time. You should regularly review the Terms and Conditions. In the event the modified Terms and Conditions are not acceptable to you, you should discontinue using the site. However, if you continue to use the site you agree to accept and abide by the modified Terms and Conditions.

11. Personal Information

Sensitive personal data or any personal information (name including first and last name, email address, mobile phone number and contact details, age, date of birth, area ZIP/Postal Code, password); financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological and mental health condition; medical history; sexual orientation; medical records and history; biometric information (such as DNA, fingerprints, voice patterns, etc. that are used for authentication purposes); user interests, will be considered sensitive personal data or information under the Rule 3 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and any such information collected will be available for view by the user on the Website.

12. User Privacy

The user’s right to privacy is of paramount importance to us. Any information provided by the user will not be shared with any third party. We do everything we reasonably can to protect your rights of privacy on systems and the website controlled by us, but we are not liable for any unauthorized or unlawful disclosures of your personal and confidential information made by third parties who are not subject to our control, for example courier agencies and intermediaries that have links to our order processing system. You should take note that the information and privacy practices of our business partners, advertisers, sponsors or other sites to which we provide hyperlinks, may be different from ours. Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. We collect email address, name, phone number when you use our services or products. This information is used to send you personalized offers, product & service updates and health information based on your interests.

13. Shipping Address

In order to provide good service and timely and efficient deliveries, please enter the correct pin code in the shipping address field of the Registration Form. Also, it is very important for us to have your contact number, so please enter your correct phone number while registering.

14. Payment Options

The following modes of payments are available:
a) Credit Cards – Master Card & Visa,
b) Debit Cards – Master Card, Visa, Maestro and Rupay
c) Netbanking/Direct Debit payments from select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases
d) Cash On Delivery. As per the government ruling we shall not be accepting any 500 and 1000 rupees notes for CoD orders till further notice.
e) Card on Delivery As prescribed by the financial institutions issuing the credit or debit cards affiliated with Visa and MasterCard you will required to submit your 16-digit credit card number, card expiry date and 3-digit CVV number (usually on the reverse of the card) when you make your online transaction using your Credit or Debit card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. Your credit card or debit card statements will reflect UWAY. In case of third party statements including bank and credit card statements the merchant name may appear in an abbreviated format.

To place an order you will need to complete the transaction on the website. This may or may not be assisted with a phone call with the customer service representative. By placing an order on the site or on phone, you are agreeing to the terms and conditions and payment policy published in the appropriate section of the website or affiliated websites where specifically referred to such affiliated websites. After you have made your selection and added products to your shopping cart, you will need to proceed to the checkout section.

In this section you will be asked for address and other contact information as well as payment related information Once the payment transaction has been successfully completed, your order will be processed on receipt of the funds from the bank or Credit Card Company. It is at this stage that the sale is said to be complete. Thereafter your products will be shipped based on product availability and completion of logistics operations related to the same.

15. Security

Transactions on the website are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with the webstore is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind. Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.

By registering with the digital assets you can access or view the prices, product details, and submit purchase orders electronically. You are responsible for using the digital assets in a private and secure manner. We will not be liable for any damage or loss caused from any unauthorized account access resulting from your actions, such as not logging out of the account or sharing your account password. We reserve the right to refuse registration or cancel an account at any time.

16. Suspension due to non-compliance with Agreement

Notwithstanding other legal remedies that may be available to UWAY, UWAY may in its sole discretion limit User activity by immediately removing User listing either temporarily or indefinitely or suspend or terminate User membership, and/or refuse to provide User with access to the Site.

  • If the User is in breach any of the terms and conditions of this Agreement;
  • If the User has provided wrong, inaccurate, incomplete or incorrect initiation;
  • If your actions may cause any harm, damage or loss to the other Users or UWAY.
17. Indemnity

User agrees to defend, indemnify and hold harmless UWAY, its employees, directors, officers, agents and their successors and assigns and against any and all claims, liabilities, damages, losses, costs and expenses, including attorney’s fees, caused by or arising out of claims based upon the use of User’s actions or inactions, including but not limited to any warranties, representations or undertakings or in relation to the non-fulfilment of any of its obligations under this Agreement or arising out of the User’s infringement of any applicable laws, regulations including but not limited to Intellectual Property Rights, payment of statutory dues and taxes, claim of libel, defamation, violation of rights of privacy or publicity, loss of service by other subscribers and infringement of intellectual property or other rights. This clause shall survive the expiry or termination of this Agreement.

18. Governing Law and Jurisdiction

This website is created and controlled by UWAY in Bangalore, India and the laws of India shall apply. This agreement is governed and construed in accordance with the Laws of India. You hereby irrevocably consent to the exclusive jurisdiction and venue of courts in Bangalore, Maharashtra, India, in all disputes arising out of or relating to the use of the UWAY Site. Use of the UWAY Site is unauthorized in any jurisdiction that does not give effect to all provisions of these terms and conditions, including without limitation this paragraph. You agree to indemnify and hold UWAY, its subsidiaries, affiliates, directors, officers and employees, harmless any claim, demand, or damage, including reasonable attorneys’ fees, asserted by any third party due to or arising out of your use of or conduct on the UWAY Site.

19. Intellectual Property Rights

UWAY and other names, graphics, logos, and icons identifying UWAY or its products or services are the proprietary marks of UWAY. These IPR’s may not be used in connection with any product or service that is not offered by UWAY, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits UWAY. All other trademarks not owned by UWAY that appear on this site are the property of their respective owners.

20. Entire Agreement

These Terms and Conditions, together with privacy policy, and other rules and policies posted on the site, which are hereby incorporated as set forth fully in these Terms and Conditions, constitute the entire agreement between you and UWAY with respect to your use of and material available through the site, and they supersede all prior or contemporaneous communications and proposals between you and UWAY with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.

21. Submissions

UWAY welcomes your comments about your experiences shopping with us and your suggestions about how to improve this site. Any comments, ideas, suggestions, initiation, or any other content you contribute to UWAY or this site (including the name you submit with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for UWAY to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works , display worldwide, or act on such content, without additional approval or consideration, in any , media, or technology now known or later developed for the full term of any rights that may exist in such content, and you waive any claim to the contrary. You represent and warrant that you own or otherwise control all of the rights to the content that you contribute to this site and that use of your content by UWAY will not infringe upon or violate the rights of any third party.

22. Shipment of Products

We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of the order. Since the transactions are authorized by the cardholder, we do not take responsibility for incorrect addresses provided at the time of placing the order The delivery will NOT be redirected/redelivered to any other address in any circumstance.

  • The selected product will be delivered only in the city it is mentioned as “available” on this Site.
  • UWAY shall not be held responsible for damage of products after delivery.
  • UWAY will contact the customer on the first time & confirm the date, time & address of delivery. If the delivery fails due to following reasons, UWAY will contact the customer 2nd time to deliver goods & levy delivery charges for the second attempt. In case the customer refuses to pay the second time delivery charges, UWAY will refund the entire order money to the Customer.
23. UWAY will consider the order delivery “failed” in the following cases
  • Delivery not done due to wrong address.
  • Recipient not available.
  • Premises locked.
  • In case of floods/ Heavy Rains/ National Bandh we reserve the right to reschedule the delivery for another date.
  • In case the product is not delivered due to any of the above reasons, we will inform you about the same.
  • All claims for shortages or damages must be reported to customer service on the day of delivery through the contact us page on the web store. Also the said shortage of goods needs be highlighted and signed on the delivery challan copy and returned to the delivery person.
24. Delivery Charges

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments

25. Return & Exchange Policy

You may return a product brought from us in case of damage or defect within 7 days of purchase for non-perishable products and within 24 hours of purchase for perishable products.

The return and exchange shall be in the form credit note only and there would be no refund of cash. The date of purchase is printed on the receipt.
However, after the period of 7 days for non-perishable product and 2 days for perishable products from the purchase date, we cannot offer you a return & exchange.

Important information

  • Products can be returned or exchanged only if the original receipt is presented.
  • The refund or exchange shall be subject to inspection and in case it is not approved, then no refund & exchange shall be initiated.
  • The Product must be unused and in the same condition that you received it. It must also be in the original packaging.
  • The credit note cannot be exchanged or extended beyond the validity mentioned on it.
  • We may change our Return & Exchange policy from time to time.
  • The above policy is valid on all products except Gift cards, alcoholic beverages and perishable items having shelf life of less than 2 days.
26. Right to Contract

User understands and represents that she is competent to contract in accordance with the Indian laws and shall provide correct and genuine information while placing an order on the Website.

27. Connected Website

In the event the website diverts the User to some other website (such as payment gateway and/or website of a financial institution for online payment), it shall be the responsibility of the User to comply with the instructions stated on such website and use the said website only for the purposes explicitly permitted therein. NBL does not warranty performance or quality of such connected website and shall not be responsible for dissatisfactory experience of the User, deficiency or defect in any services or product of such website or any act, omission, failure or error of such connected website or the entity owning / managing such website. The User will be required to interact with such connected website on its own.

28. Data Protection Policy – Purpose & Scope

The purpose of Data Protection Policy (this Policy) is to set out the process and the framework within which to collect, use and protect Personal and Sensitive Data, and this Policy shall apply to all Individuals working for UWAY. The Policy states how UWAY collects, uses, processes and safeguards the Personal Data and Sensitive Personal Data that it possesses, holds, and deals with, in accordance with the applicable Data Protection Law.

29. Data Protection Policy
  • Personal Data shall be processed fairly and lawfully.
  • Personal Data shall be obtained only for specified and lawful purposes, and must not be processed in a manner which is incompatible with those purposes
  • Personal Data must be adequate, relevant and not excessive in relation to the purposes for which it is processed
  • Providers of Personal Data must, as and when requested, review the Personal Data and ensure that the Personal Data is accurate and, where necessary, kept up to date;
  • Personal Data processed for any purpose shall not be kept for longer than is necessary or is otherwise required under any other law for the time being in force;
  • Appropriate measures shall be taken against unauthorised or unlawful processing of Personal Data and against accidental loss or destruction of, or damage to, or theft of, Personal Data; and
  • Personal Data shall be transferred only if it is necessary for the performance of a lawful contract between UWAY and the transferee entity, subject to prior permission from the provider of Personal Data
30. Collection, Use and Processing of Personal Data

UWAY would use Individual’s Personal Data for lawful purpose and only in connection with employment or the provision of goods, services to UWAY and it will ensure that such use is “fair” and “lawful”.

UWAY would use Personal Data after seeking Individual’s consent and in ways that the Individual would reasonably expect, and not in a manner that would have unjustified adverse effects on him or her. UWAY will endeavour to be compliant with the relevant laws of India while giving effect to the Policy.

UWAY may process the Personal Data of any person without the consent of the person
concerned for any of the following purposes:

  • The prevention or detection of crime;
  • The prosecution of offenders; and
  • The assessment or collection of any tax or duty;
31. UWAY individual rights and access to information

UWAY will maintain accurate and up to date Personal Data about each Individual as provided by the Individual. All Individuals shall have access to their own Personal Data. Individuals must regularly review and update their Personal Data that UWAY holds in order to ensure that the Personal Data is correct and accurate. An Individual may request UWAY to cease use of their Personal Data, and in such situation the Individual may contact the Data Protection Officer.

Individual will have a right to request a copy of your Personal Data held by UWAY. If the Individual would like to exercise any of their rights or require further information about how UWAY uses the Individual’s Personal Data, then such information may be sought from the Data
Protection Officer.

32. The Data Protection Officer

UWAY Data Protection Officer is Mrs. Dolly George. The Data Protection Officer’s contact details are as follows:
Email: care@uwayhealth.com

The Data Protection Officer shall ensure implementation of this Policy, and shall make the Policy available to Individuals and redress the grievances of the provider of Personal Data expeditiously within one month from the date of receipt of grievance. The Data Protection Officer in consultation with UWAY management will update the Policy as required from time to time.

In the absence of the Data Protection Officer please contact your local UWAY in-house legal counsel or compliance officer.

33. Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and Contact details of the Grievance Officer are provided below:
Email: care@uwayhealth.com

Mrs. Dolly George
Phone: +91 – 8050258111
Email: care@uwayhealth.com
Time: Mon to Fri (9:00 to 18:00)

34. Security

UWAY shall adopt Reasonable Security Practices and Procedures to protect Personal Data from accidental loss, theft, destruction, damage, unauthorised or unlawful processing. In addition to the UWAY obligations in this respect, it is incumbent upon Individual Employee and any other person to whom this Policy may apply, to comply with and take the necesarry steps.

35. Delivery in India

The estimated time of delivery within India is generally 5-7 business days, time may vary according to your delivery location.

Please note that if your location is not served by our regular courier partners, then we will be dispatching your order through Speed Post & other Partners. In such cases, delivery duration may vary from 7-10 days

Delivery time may also vary according your delivery location. Orders placed from North East India require minimum 10-12 business days for delivery.

36. International Delivery

1. International deliveries may take 15-20 days. The tracking of your order gets updated periodically to provide the most current status of the shipment. There may be a delay between scanning events and the availability of tracking information related to those scanning events. Depending on how recently your item was mailed, tracking information may not be immediately available.

2. Flight delays, cancellations and customs delays are beyond our control. Due to the time required for custom and import clearance and forwarding delivery timeline may suffer. Please note that the delivery timings will also be bound by the custom policies and regulations of your region.

3. Additional charges, for customs clearance of the shipment, if any, shall be paid by the recipient. UWAY has no control over these charges, nor can we predict what they may be.

4. In rare cases, you may have to coordinate with customs, or local post office for the clearance of the shipment. In such case, we will keep you informed with all relevant information.

37. Cancellation

a). Online consultations: Cancellations are not allowed once the online consultations are booked and paid. However, you may choose to postpone the consultations. Postponement of online consultations is strictly based on the availability of the doctor or other medical personnel. Such postponed consultation should be within 7 working days.

b). Cancellation of products ordered : You can choose to cancel the products ordered and the money paid shall be refunded to your account as per our refund policy. However, cancellation shall not be possible if the products are already shipped.

38. Disclaimer

Except as otherwise expressly stated with respect to our products, all contents of the site are offered on an “as is” basis without any warranty whatsoever either express or implied. UWAY makes no representations, express or implied, including without limitation implied warranties of merchantability and fitness for a particular purpose. UWAY does not guarantee the functions contained in the site will be uninterrupted or error-free, that this site or its server will be free of viruses or other harmful components, or defects will be corrected even if UWAY is aware of them.

“We as a Retailer shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time”. Thank you for visiting www.uwayhealth.com.